Education wins renewals. Minds On Fire integrates a lightweight academy inside your client portal with role-based tracks, certifications, and automation that nudges adoption.
New users churn when the champion leaves.
Product updates are missed; usage dips.
Support gets flooded with repeat how-to’s.
Role-based learning paths
Executive (read-only outcomes), Operator (how to do the work), Analyst (data/QA), Legal/Compliance (audit proof).
Course formats
3–5 minute video lessons, 1-pagers, checklists, and interactive demos.
“Teach once, reuse for hundreds of accounts.”
Certification & access gating
Gate risky features behind a short course and quiz (e.g., sending bulk email).
Trigger-based nudges
Low usage? Auto-invite to “30-minute Quick Wins.”
New feature? Announce + micro-course + in-portal checklist.
Built-in search + AI assist (guard-railed)
Retrieval-only answers citing your docs/lessons; no hallucinations.
Host inside your portal; lesson objects in CMS or LMS-lite.
Track lesson starts/completions → push to CRM (GHL) → trigger journeys.
Report: time-to-first-win, completion rates by role, correlation of course completion to renewal likelihood.
Every hour of support eliminated and every feature adopted increases stickiness. Education becomes a profit center by lifting renewals and enabling expansion (more users, more modules).
Want us to add an Academy Starter (4 core tracks + certification + usage triggers) to your portal?